Over 200,000 users.
What do you think about our future-oriented solutions?


Dr. Christoph Auer
formerly Managing Director
Santander Consumer Bank, Austria
“We have been successfully working with UNiQUARE for several years, jointly pursuing digital initiatives in consumer finance. Among other things, we have been able to substantially speed up our purchase financing process.”
Details
UNiQUARE successfully implemented a number of consumer finance projects, such as shopping cart and car dealer financing for Santander Consumer Bank Austria. Other joint projects in the field of artificial intelligence, OCR, and digitized document management are ongoing.
The Consumer Bank is an Austrian specialist bank for consumer finance based in Vienna. It belongs to the global banking group Banco Santander, one of the leading banking groups for private and business customers. In 2020 the Santander Consumer Bank was named “Best Direct Bank in Austria”.


Vaineta Barevičiūtė
formerly Head of Household Banking
Luminor, Baltic
“UNiQUARE has been our reliable partner for a wide range of integrated front-end solutions, such as CRM and BRANCH since 2005.
With the introduction of the UNiQUARE solutions, we have been able to successfully reduce processing times by up to 80%.”
Details
UNiQUARE implemented a comprehensive omnichannel solution based on standard modules with a focus on CRM and BRANCH. It has enabled streamlining sales and customer support processes, fully covered all branch processes and significantly reduce complexity for the users.
Bank Luminor is a universal bank in the Baltic States. Luminor has subsidiaries in Estonia, Latvia and Lithuania and arose from a merger of the Baltic subsidiaries of DNB and Nordea in 2017. As a result, Luminor is now an independent bank headquartered in Estonia (Tallinn). In many fields, such as leasing or deposits, Luminor is the largest bank in the Baltics. In 2010, the bank was selected in Latvia and Lithuania as the bank with the highest customer satisfaction (at that time still as DNB). The collaboration between UNiQUARE and Luminor goes back to a successful, long-standing partnership with DNB Bankas Lithuania.


Dr. Christian Wolf
Head of Group Transformation
Group Strategy & Innovation
Raiffeisen Bank International, Austria
“The use of UNiQUARE CRM helped us to significantly reduce the necessary use of resources and the associated cost, while at the same time measurably speeding up the processes.”
Details
UNiQUARE implemented a CRM system as a unified, future-oriented platform with comprehensive integration of existing core banking data and applications as well as other currently used front-end systems. The system has been flexibly developed so that it now represents much more than a purely operative CRM.
Raiffeisen Bank International AG (RBI) operates as the leading commercial and investment bank in Austria as well as in Central and Eastern Europe (CEE) with headquarters in Vienna. 14 markets in the region are covered by subsidiary banks.


Dr. Peter Knorr
Director, Head of Private Customers
Housing Sector, Brokerage
Münchener Hypothekenbank, Germany
“The UNiQUARE optio tool, the Austrian B2B marketplace for real estate financing, helped us a lot when entering the Austrian construction financing market.
Also, our cooperation with UNiQUARE in the joint implementation of the project went very professionally and smoothly.”
Details
MünchenerHyp has been using the UNiQUARE online platform optio since 2019. optio is a digital B2B financial marketplace for real estate financing, which connects the bank with financial services providers. A short individualisation and configuration phase served to integrate the bank’s own scoring & pricing and adapt the forms. As a result, the bank was able to quickly use the platform and become active in the Austrian market.
Münchener Hypothekenbank eG, or MünchenerHyp for short, is a partner of the German Volks Banks and Raiffeisen Banks in all matters related to the financing of residential and commercial real estate. Founded in 1896, MünchenerHyp is now an award-winning expert in long-term real estate financing.


Dieter Bourlauf
Degussa Bank
Germany
“The UNiQUARE credit solution enables flexible, customized process design and creates the necessary transparency for active process management. With the introduction of the solution, we have achieved efficiency gains of more than 30%.”
Details
UNiQUARE implemented a workflow-based credit factory based on the standard solution UNiQUARE LOAN. It enabled a standardized, end-to-end, transparent and controllable process from consulting to disbursement.
Degussa Bank was founded in 1873 as a universal bank in Germany with a focus on the lending business. Today, Degussa Bank is the only worksite bank in Germany that focuses on working people. The special feature is the proximity to the world of work – the worksite. The banking transactions can be done at one of the 200 partner companies on their premises in the bank shop as well as by telephone, internet or smartphone app.


Ernst Huber, MBA
Member of the Management Board
Bank Burgenland, Austria
“Thanks to the ingenious architecture of the UNiQUARE software, it was relatively easy for the tenant Bank Burgenland to roll out the instalment loan application in the branches.
We were able to reuse a great deal of what was already available in the GRAWE Group and were therefore online in a very short time.”
Details
As part of the GRAWE Group, Bank Burgenland could use the UNiQUARE loan solution and within a very short time offered its customers installment loan applications in branches.
Bank Burgenland, a part of the GRAWE Group, has 13 branches in eastern Austria. It is a classic regional bank: a universal bank that looks after private and corporate customers and also covers the areas of private banking, investment banking and asset management. Bank Burgenland relies on personal customer relationships and quick, uncomplicated, comprehensive and qualified customer care.


Paul Reitinger, MBA
Head of Products, Services & Odering
DADAT Bank, Austria
“For us, UNiQUARE is not only the provider of a mature and innovative online consumer credit solution, but also a reliable partner.
The project was handled very professionally and achieved a short time-to-market”.
Details
DADAT Bank went live with UNiQUARE’s online consumer loan in May 2019. It offers its customers a simple and uncomplicated conclusion of an installment loan entirely digitally and in just a few minutes. The solution adapted to the needs of the bank is based on the standard UNiQUARE LOAN product and includes amongst others online scoring and decision. It was implemented in a very short time, so that DADAT Bank – as one of the fastest-growing direct banks in Austria – could achieve a short time-to-market.
According to the Austrian Association for Consumer Studies, DADAT Bank is the best direct bank in Austria. From the very beginning, the bank has had a clear objective of offering the most innovative banking and online brokerage and savings services and applications at a unique price / performance ratio.


Walter Kleine
Sparkasse Hannover
Germany
“A bank can only sustainably increase its sales success if its customers also benefit from the relationship in the long term. When that works, CRM succeeds.
UNiQUARE’s CRM solution for savings banks has won us over, as it supports sales and customer orientation in a way providing high quality support for the Sparkasse philosophy.“
Details
UNiQUARE introduced a web-based CRM with integrated contact centre based on UNiQUARE standard modules. The multi-channel solution covers all strategic business areas, such as telephone, banking centre and Internet, and includes full back-end integration.
Sparkasse Hannover is one of the largest publicly established savings banks in Germany and is a leader in the areas of sales and customer focus in the German savings bank sector.


Beat Fraefel
DZ PRIVATBANK
Switzerland
“The high level of expertise of UNiQUARE and the enormous flexibility of the private banking CRM solution were the decisive factors for the cooperation. Our expectations of the system were fully met, the users felt comfortable with it from the start – a very successful project.”
Details
DZ PRIVATBANK uses the CRM from UNiQUARE which is now in the 6th generation. The CRM solution from UNiQUARE is a web-based standard software that has been adapted to specific requirements and seamlessly integrated into the existing IT environment of DZ PRIVATBANK.
DZ PRIVATBANK is the competence centre for private banking for the cooperative banking group of the Raiffeisen banks in Germany. With its locations in Luxembourg, Switzerland and its branches in Germany, DZ PRIVATBANK combines local proximity with international competence.


Michael L. Baumberger
Bank Cler AG
formaly Bank Coop, Switzerland
“The high level of expertise of UNiQUARE and the enormous flexibility of the private banking CRM solution were the decisive factors for the cooperation. Our expectations of the system were fully met, the users felt comfortable with it from the start – a very successful project.”
Details
As a longstanding partner of Bank Coop, UNiQUARE implemented a variety of solutions, including: UNiQUARE LOAN, UNiQUARE CRM with contact centre as well as a front-end system meeting the legal requirements.
Bank Coop was founded in 1927 by Association of Swiss Consumer Associations (today Coop) together with the Swiss Trade Union Confederation as the “Cooperative Central Bank” and converted into a public quoted company in 1970. In 1995, it was renamed “Coop Bank”. In 1999, the Basler Kantonalbank took over the majority shareholding. In 2001, it changed the name to “Bank Coop”. In May 2017, the bank was renamed Bank Cler AG.
Further references and success stories







































Partners


















Awards and honors

Over the last 30 years, in the service of digitizing banking processes, UNiQUARE has received a number of awards and prizes. For example, the founder of the company, Dietmar Schwarzenbacher, was already honored in 1991 as the Austrian Young Entrepreneur of the Year. Over the years, not only UNiQUARE’s solutions have been highly appreciated (including the eBiz Government Award, winner of the CRM Survey of the University of St. Gallen, winner of the Schwetz CRM study, winner of the CRM System Award and many others). Our customers were also able to win national awards (e.g. German Service Award for UNiQUARE CRM solution, FMH Award, Top Bank in Latvia and Lithuania with the most satisfied customers nationwide, etc.) on the strength of the systems implemented by UNiQUARE.
UNiQUARE had the great honour of being recognized a range of its customers as a competent and reliable partner (among others, we were the first external company to be awarded the “&” sculpture of DZ PRIVATBANK for the long, successful and cooperative partnership). In 2018, UNiQUARE, was granted the right to carry the Carinthian State Emblem “Kärntner Landeswappen”. The certificate was personally delivered by the Governor of Carinthia Dr Peter Kaiser. In 2019 UNiQUARE was honored by the Austrian Federal Chancellery as a family-friendly employer. In 2020 we were awarded with the seal “equalitA“ by the Austrian Federal Ministry for Digitization and Business Location for in-house advancement of women. In 2021 we received the coveted award “Carinthia’s most family-friendly company 2021” in the category “large companies” organized by woman in business (Frau in der Wirtschaft).
Any questions about our projects or references?

Please, call us or send us an email – you are welcome to contact one of our experts.
Tanja Wutte
Marketing & Sales Office
+43 4229 4000 502
marketing@uniquare.com