Over 200,000 users.
What do you think about our future-oriented solutions?
Rebecca Bernardy
Sector Manager B2C Customer Processes
DZ PRIVATBANK S.A., Luxembourg
“DZ PRIVATBANK introduced UNiQUARE CRM solution in 2012. It has since become a central and indispensable value added platform.
UNiQUARE develops innovative end-to-end processes with up-to-date usability.
We are looking forward to further years of successful collaboration with UNiQUARE as a reliable and competent partner.”
Details
DZ PRIVATBANK now uses the 7th generation of UNiQUARE’s CRM. UNiQUARE CRM solution is a web-based standard software adapted to specific requirements and seamlessly integrated into DZ PRIVATBANK’s existing IT landscape.
DZ PRIVATBANK S.A. belongs to the Volksbanken Raiffeisenbanken cooperative financial group. It is the Group’s competence center for private banking, fund services and loans in euros and all other currencies. With its locations in Luxembourg, Switzerland and its branches in Germany, DZ PRIVATBANK combines local proximity with international competence.
Merlin Huber
Head of Value Stream “Customer & Data”
Berner Kantonalbank, Switzerland
“UNiQUARE has been a reliable and flexible partner of aity AG and BEKB since 2019. UNiQUARE’s CRM solution is seamlessly integrated into the IT system landscape and into the business processes of BEKB. It supports the entire lifecycle of business relationships. The adaptations to BEKB-specific needs enable the bank to provide efficient customer service and ensure compliance with regulatory requirements. “
Details
UNiQUARE’s CRM solution was adapted to the specific needs of BEKB and to Swiss regulations using an agile project approach. It is seamlessly integrated into the advisor portal and other applications. It provides an individualized, up-to-date front-end for bank users. Front-end workflows for opening and maintaining various business relationships ensure efficiency and regulatory compliance. Authorized users can access historical customer data at any time.
BEKB can look back at a long history. The bank has developed steadily since 1834. Today it has 1,150 employees and it successfully supports around 475,000 customers at 75 locations in the cantons of Bern and Solothurn. It is one of the leading financial services providers in private and corporate customer business and in asset management.
aity AG is an IT service provider for BEKB. It provides easy access to innovative financial services and creates new customer experiences in the areas of e-banking, customer portals and mobile apps.
Claudia Breitwieser
Head of Broker Sales & Cooperation
bank99, Austria
“In the area of housing financing, we focus on efficient and digital processes in order to be able to provide our customers and partners with the best possible results in the shortest possible time. UNiQUARE is an innovative partner we have found in 2022/23. UNiQUARE supports us perfectly and always meets us at eye level in our joint further development.”
Details
In a joint project, bank99 and UNiQUARE successfully optimized and digitized all processes in the area of housing financing. As an innovative partner, UNiQUARE supports the bank in its further development.
bank99 is a digital bank in combination with almost 1,750 Post Office branches. They offer their around 250,000 customers everything they need. The unique combination of modern digital products and a strong branch network helps their over 340 employees across Austria to provide seamless and effective customer support.
Rebecca Bernardy
Sector Manager B2C Customer Processes
DZ PRIVATBANK S.A., Luxembourg
“DZ PRIVATBANK introduced UNiQUARE CRM solution in 2012. It has since become a central and indispensable value added platform.
UNiQUARE develops innovative end-to-end processes with up-to-date usability.
We are looking forward to further years of successful collaboration with UNiQUARE as a reliable and competent partner.”
Details
DZ PRIVATBANK now uses the 7th generation of UNiQUARE’s CRM. UNiQUARE CRM solution is a web-based standard software adapted to specific requirements and seamlessly integrated into DZ PRIVATBANK’s existing IT landscape.
DZ PRIVATBANK S.A. belongs to the Volksbanken Raiffeisenbanken cooperative financial group. It is the Group’s competence center for private banking, fund services and loans in euros and all other currencies. With its locations in Luxembourg, Switzerland and its branches in Germany, DZ PRIVATBANK combines local proximity with international competence.
Merlin Huber
Head of Value Stream “Customer & Data”
Berner Kantonalbank, Switzerland
“UNiQUARE has been a reliable and flexible partner of aity AG and BEKB since 2019. UNiQUARE’s CRM solution is seamlessly integrated into the IT system landscape and into the business processes of BEKB. It supports the entire lifecycle of business relationships. The adaptations to BEKB-specific needs enable the bank to provide efficient customer service and ensure compliance with regulatory requirements. “
Details
UNiQUARE’s CRM solution was adapted to the specific needs of BEKB and to Swiss regulations using an agile project approach. It is seamlessly integrated into the advisor portal and other applications. It provides an individualized, up-to-date front-end for bank users. Front-end workflows for opening and maintaining various business relationships ensure efficiency and regulatory compliance. Authorized users can access historical customer data at any time.
BEKB can look back at a long history. The bank has developed steadily since 1834. Today it has 1,150 employees and it successfully supports around 475,000 customers at 75 locations in the cantons of Bern and Solothurn. It is one of the leading financial services providers in private and corporate customer business and in asset management.
aity AG is an IT service provider for BEKB. It provides easy access to innovative financial services and creates new customer experiences in the areas of e-banking, customer portals and mobile apps.
Claudia Breitwieser
Head of Broker Sales & Cooperation
bank99, Austria
“In the area of housing financing, we focus on efficient and digital processes in order to be able to provide our customers and partners with the best possible results in the shortest possible time. UNiQUARE is an innovative partner we have found in 2022/23. UNiQUARE supports us perfectly and always meets us at eye level in our joint further development.”
Details
In a joint project, bank99 and UNiQUARE successfully optimized and digitized all processes in the area of housing financing. As an innovative partner, UNiQUARE supports the bank in its further development.
bank99 is a digital bank in combination with almost 1,750 Post Office branches. They offer their around 250,000 customers everything they need. The unique combination of modern digital products and a strong branch network helps their over 340 employees across Austria to provide seamless and effective customer support.
Dr. Peter Knorr
Director, Head of Private Customers
Housing Sector, Brokerage
Münchener Hypothekenbank, Germany
“The UNiQUARE optio tool, the Austrian B2B marketplace for real estate financing, helped us a lot when entering the Austrian construction financing market.
Also, our cooperation with UNiQUARE in the joint implementation of the project went very professionally and smoothly.”
Details
MünchenerHyp has been using the UNiQUARE online platform optio since 2019. optio is a digital B2B financial marketplace for real estate financing, which connects the bank with financial services providers. A short individualisation and configuration phase served to integrate the bank’s own scoring & pricing and adapt the forms. As a result, the bank was able to quickly use the platform and become active in the Austrian market.
Münchener Hypothekenbank eG, or MünchenerHyp for short, is a partner of the German Volks Banks and Raiffeisen Banks in all matters related to the financing of residential and commercial real estate. Founded in 1896, MünchenerHyp is now an award-winning expert in long-term real estate financing.
Vaineta Barevičiūtė
formerly Head of Household Banking
Luminor, Baltic
“UNiQUARE has been our reliable partner for a wide range of integrated front-end solutions, such as CRM and BRANCH since 2005.
With the introduction of the UNiQUARE solutions, we have been able to successfully reduce processing times by up to 80%.”
Details
UNiQUARE implemented a comprehensive omnichannel solution based on standard modules with a focus on CRM and BRANCH. It has enabled streamlining sales and customer support processes, fully covered all branch processes and significantly reduce complexity for the users.
Bank Luminor is a universal bank in the Baltic States. Luminor has subsidiaries in Estonia, Latvia and Lithuania and arose from a merger of the Baltic subsidiaries of DNB and Nordea in 2017. As a result, Luminor is now an independent bank headquartered in Estonia (Tallinn). In many fields, such as leasing or deposits, Luminor is the largest bank in the Baltics. In 2010, the bank was selected in Latvia and Lithuania as the bank with the highest customer satisfaction (at that time still as DNB). The collaboration between UNiQUARE and Luminor goes back to a successful, long-standing partnership with DNB Bankas Lithuania.
Dr. Christoph Auer
formerly Managing Director
Santander Consumer Bank, Austria
“We have been successfully working with UNiQUARE for several years, jointly pursuing digital initiatives in consumer finance. Among other things, we have been able to substantially speed up our purchase financing process.”
Details
UNiQUARE successfully implemented a number of consumer finance projects, such as shopping cart and car dealer financing for Santander Consumer Bank Austria. Other joint projects in the field of artificial intelligence, OCR, and digitized document management are ongoing.
The Consumer Bank is an Austrian specialist bank for consumer finance based in Vienna. It belongs to the global banking group Banco Santander, one of the leading banking groups for private and business customers. In 2020 the Santander Consumer Bank was named “Best Direct Bank in Austria”.
Dr. Peter Knorr
Director, Head of Private Customers
Housing Sector, Brokerage
Münchener Hypothekenbank, Germany
“The UNiQUARE optio tool, the Austrian B2B marketplace for real estate financing, helped us a lot when entering the Austrian construction financing market.
Also, our cooperation with UNiQUARE in the joint implementation of the project went very professionally and smoothly.”
Details
MünchenerHyp has been using the UNiQUARE online platform optio since 2019. optio is a digital B2B financial marketplace for real estate financing, which connects the bank with financial services providers. A short individualisation and configuration phase served to integrate the bank’s own scoring & pricing and adapt the forms. As a result, the bank was able to quickly use the platform and become active in the Austrian market.
Münchener Hypothekenbank eG, or MünchenerHyp for short, is a partner of the German Volks Banks and Raiffeisen Banks in all matters related to the financing of residential and commercial real estate. Founded in 1896, MünchenerHyp is now an award-winning expert in long-term real estate financing.
Vaineta Barevičiūtė
formerly Head of Household Banking
Luminor, Baltic
“UNiQUARE has been our reliable partner for a wide range of integrated front-end solutions, such as CRM and BRANCH since 2005.
With the introduction of the UNiQUARE solutions, we have been able to successfully reduce processing times by up to 80%.”
Details
UNiQUARE implemented a comprehensive omnichannel solution based on standard modules with a focus on CRM and BRANCH. It has enabled streamlining sales and customer support processes, fully covered all branch processes and significantly reduce complexity for the users.
Bank Luminor is a universal bank in the Baltic States. Luminor has subsidiaries in Estonia, Latvia and Lithuania and arose from a merger of the Baltic subsidiaries of DNB and Nordea in 2017. As a result, Luminor is now an independent bank headquartered in Estonia (Tallinn). In many fields, such as leasing or deposits, Luminor is the largest bank in the Baltics. In 2010, the bank was selected in Latvia and Lithuania as the bank with the highest customer satisfaction (at that time still as DNB). The collaboration between UNiQUARE and Luminor goes back to a successful, long-standing partnership with DNB Bankas Lithuania.
Dr. Christoph Auer
formerly Managing Director
Santander Consumer Bank, Austria
“We have been successfully working with UNiQUARE for several years, jointly pursuing digital initiatives in consumer finance. Among other things, we have been able to substantially speed up our purchase financing process.”
Details
UNiQUARE successfully implemented a number of consumer finance projects, such as shopping cart and car dealer financing for Santander Consumer Bank Austria. Other joint projects in the field of artificial intelligence, OCR, and digitized document management are ongoing.
The Consumer Bank is an Austrian specialist bank for consumer finance based in Vienna. It belongs to the global banking group Banco Santander, one of the leading banking groups for private and business customers. In 2020 the Santander Consumer Bank was named “Best Direct Bank in Austria”.
Ernst Huber, MBA
Member of the Management Board
Bank Burgenland, Austria
“Thanks to the ingenious architecture of the UNiQUARE software, it was relatively easy for the tenant Bank Burgenland to roll out the instalment loan application in the branches.
We were able to reuse a great deal of what was already available in the GRAWE Group and were therefore online in a very short time.”
Details
As part of the GRAWE Group, Bank Burgenland could use the UNiQUARE loan solution and within a very short time offered its customers installment loan applications in branches.
Bank Burgenland, a part of the GRAWE Group, has 13 branches in eastern Austria. It is a classic regional bank: a universal bank that looks after private and corporate customers and also covers the areas of private banking, investment banking and asset management. Bank Burgenland relies on personal customer relationships and quick, uncomplicated, comprehensive and qualified customer care.
Paul Reitinger, MBA
Head of Products, Services & Odering
DADAT Bank, Austria
“For us, UNiQUARE is not only the provider of a mature and innovative online consumer credit solution, but also a reliable partner.
The project was handled very professionally and achieved a short time-to-market”.
Details
DADAT Bank went live with UNiQUARE’s online consumer loan in May 2019. It offers its customers a simple and uncomplicated conclusion of an installment loan entirely digitally and in just a few minutes. The solution adapted to the needs of the bank is based on the standard UNiQUARE LOAN product and includes amongst others online scoring and decision. It was implemented in a very short time, so that DADAT Bank – as one of the fastest-growing direct banks in Austria – could achieve a short time-to-market.
According to the Austrian Association for Consumer Studies, DADAT Bank is the best direct bank in Austria. From the very beginning, the bank has had a clear objective of offering the most innovative banking and online brokerage and savings services and applications at a unique price / performance ratio.
Dr. Christian Wolf
Head of Group Transformation
Group Strategy & Innovation
Raiffeisen Bank International, Austria
“The use of UNiQUARE CRM helped us to significantly reduce the necessary use of resources and the associated cost, while at the same time measurably speeding up the processes.”
Details
UNiQUARE implemented a CRM system as a unified, future-oriented platform with comprehensive integration of existing core banking data and applications as well as other currently used front-end systems. The system has been flexibly developed so that it now represents much more than a purely operative CRM.
Raiffeisen Bank International AG (RBI) operates as the leading commercial and investment bank in Austria as well as in Central and Eastern Europe (CEE) with headquarters in Vienna. 14 markets in the region are covered by subsidiary banks.
Ernst Huber, MBA
Member of the Management Board
Bank Burgenland, Austria
“Thanks to the ingenious architecture of the UNiQUARE software, it was relatively easy for the tenant Bank Burgenland to roll out the instalment loan application in the branches.
We were able to reuse a great deal of what was already available in the GRAWE Group and were therefore online in a very short time.”
Details
As part of the GRAWE Group, Bank Burgenland could use the UNiQUARE loan solution and within a very short time offered its customers installment loan applications in branches.
Bank Burgenland, a part of the GRAWE Group, has 13 branches in eastern Austria. It is a classic regional bank: a universal bank that looks after private and corporate customers and also covers the areas of private banking, investment banking and asset management. Bank Burgenland relies on personal customer relationships and quick, uncomplicated, comprehensive and qualified customer care.
Paul Reitinger, MBA
Head of Products, Services & Odering
DADAT Bank, Austria
“For us, UNiQUARE is not only the provider of a mature and innovative online consumer credit solution, but also a reliable partner.
The project was handled very professionally and achieved a short time-to-market”.
Details
DADAT Bank went live with UNiQUARE’s online consumer loan in May 2019. It offers its customers a simple and uncomplicated conclusion of an installment loan entirely digitally and in just a few minutes. The solution adapted to the needs of the bank is based on the standard UNiQUARE LOAN product and includes amongst others online scoring and decision. It was implemented in a very short time, so that DADAT Bank – as one of the fastest-growing direct banks in Austria – could achieve a short time-to-market.
According to the Austrian Association for Consumer Studies, DADAT Bank is the best direct bank in Austria. From the very beginning, the bank has had a clear objective of offering the most innovative banking and online brokerage and savings services and applications at a unique price / performance ratio.
Dr. Christian Wolf
Head of Group Transformation
Group Strategy & Innovation
Raiffeisen Bank International, Austria
“The use of UNiQUARE CRM helped us to significantly reduce the necessary use of resources and the associated cost, while at the same time measurably speeding up the processes.”
Details
UNiQUARE implemented a CRM system as a unified, future-oriented platform with comprehensive integration of existing core banking data and applications as well as other currently used front-end systems. The system has been flexibly developed so that it now represents much more than a purely operative CRM.
Raiffeisen Bank International AG (RBI) operates as the leading commercial and investment bank in Austria as well as in Central and Eastern Europe (CEE) with headquarters in Vienna. 14 markets in the region are covered by subsidiary banks.
Michael L. Baumberger
Bank Cler AG
formaly Bank Coop, Switzerland
“The high level of expertise of UNiQUARE and the enormous flexibility of the private banking CRM solution were the decisive factors for the cooperation. Our expectations of the system were fully met, the users felt comfortable with it from the start – a very successful project.”
Details
As a longstanding partner of Bank Coop, UNiQUARE implemented a variety of solutions, including: UNiQUARE LOAN, UNiQUARE CRM with contact centre as well as a front-end system meeting the legal requirements.
Bank Coop was founded in 1927 by Association of Swiss Consumer Associations (today Coop) together with the Swiss Trade Union Confederation as the “Cooperative Central Bank” and converted into a public quoted company in 1970. In 1995, it was renamed “Coop Bank”. In 1999, the Basler Kantonalbank took over the majority shareholding. In 2001, it changed the name to “Bank Coop”. In May 2017, the bank was renamed Bank Cler AG.
Walter Kleine
Sparkasse Hannover
Germany
“A bank can only sustainably increase its sales success if its customers also benefit from the relationship in the long term. When that works, CRM succeeds.
UNiQUARE’s CRM solution for savings banks has won us over, as it supports sales and customer orientation in a way providing high quality support for the Sparkasse philosophy.“
Details
UNiQUARE introduced a web-based CRM with integrated contact centre based on UNiQUARE standard modules. The multi-channel solution covers all strategic business areas, such as telephone, banking centre and Internet, and includes full back-end integration.
Sparkasse Hannover is one of the largest publicly established savings banks in Germany and is a leader in the areas of sales and customer focus in the German savings bank sector.
Beat Fraefel
DZ PRIVATBANK
Switzerland
“The high level of expertise of UNiQUARE and the enormous flexibility of the private banking CRM solution were the decisive factors for the cooperation. Our expectations of the system were fully met, the users felt comfortable with it from the start – a very successful project.”
Details
DZ PRIVATBANK uses the CRM from UNiQUARE which is now in the 6th generation. The CRM solution from UNiQUARE is a web-based standard software that has been adapted to specific requirements and seamlessly integrated into the existing IT environment of DZ PRIVATBANK.
DZ PRIVATBANK is the competence centre for private banking for the cooperative banking group of the Raiffeisen banks in Germany. With its locations in Luxembourg, Switzerland and its branches in Germany, DZ PRIVATBANK combines local proximity with international competence.
Dieter Bourlauf
Degussa Bank
Germany
“The UNiQUARE credit solution enables flexible, customized process design and creates the necessary transparency for active process management. With the introduction of the solution, we have achieved efficiency gains of more than 30%.”
Details
UNiQUARE implemented a workflow-based credit factory based on the standard solution UNiQUARE LOAN. It enabled a standardized, end-to-end, transparent and controllable process from consulting to disbursement.
Degussa Bank was founded in 1873 as a universal bank in Germany with a focus on the lending business. Today, Degussa Bank is the only worksite bank in Germany that focuses on working people. The special feature is the proximity to the world of work – the worksite. The banking transactions can be done at one of the 200 partner companies on their premises in the bank shop as well as by telephone, internet or smartphone app.
Further references and success stories
Partners
Any questions about our projects or references?
Please, call us or send us an email – you are welcome to contact one of our experts.
Tanja Wutte
Marketing & Sales Office
+43 4229 4000 502
marketing@uniquare.com