Over 200,000 users. What do they think about our future-oriented solutions?
“For us, UNiQUARE is not only the provider of a mature and innovative online consumer credit solution, but also a reliable partner.
The project was handled very professionally and achieved a short time-to-market”.
Ernst Huber, MBA, CEO, DADAT Bank, Austria
DADAT Bank went live with UNiQUARE’s online consumer loan in May 2019. It offers its customers a simple and uncomplicated conclusion of an installment loan entirely digitally and in just a few minutes. The solution adapted to the needs of the bank is based on the standard UNiQUARE LOAN product and includes amongst others online scoring and decision. It was implemented in a very short time, so that DADAT Bank – as one of the fastest-growing direct banks in Austria – could achieve a short time-to-market.“Since 2005 UNiQUARE is our trusted partner for a variety of integrated front-end solutions like CRM and BRANCH.
With the introduction of UNiQUARE solutions we have successfully managed to reduce processing times by up to 80%.”
Vaineta Barevičiūtė, Head of Household Banking, Luminor, Baltic States
UNiQUARE implemented a comprehensive omnichannel solution based on standard modules with a focus on CRM and BRANCH. It has enabled streamlining sales and customer support processes, fully covered all branch processes and significantly reduce complexity for the users.“The use of UNiQUARE CRM helped us to significantly reduce the necessary use of resources and the associated cost, while at the same time measurably speeding up the processes.”
Dr. Christian Wolf, Head of Group Transformation, Group Strategy & Innovation, Raiffeisen Bank International, Austria
“The high level of expertise of UNiQUARE and the enormous flexibility of the private banking CRM solution were the decisive factors for the cooperation. Our expectations of the system were fully met, the users felt comfortable with it from the start – a very successful project.”
Beat Fraefel, DZ PRIVATBANK, Switzerland
“The UNiQUARE LOAN solution enables flexible, customized process design and creates the necessary transparency for active process management. With the introduction of the solution, we have achieved efficiency gains of more than 30 %.”
Dieter Bourlauf, Degussa Bank, Germany
“A bank can only sustainably increase its sales success if its customers also benefit from the relationship in the long term. When that works, CRM succeeds. UNiQUARE’s CRM solution for savings banks has won us over, as it supports sales and customer orientation in a way providing high quality support for the Sparkasse philosophy.”
Walter Kleine, Sparkasse Hannover, Germany
Further references and success stories
Partners
Awards and honours
Over the last 30 years, in the service of digitizing banking processes, UNiQUARE has received a number of awards and prizes. For example, the founder of the company, Dietmar Schwarzenbacher, was already honoured in 1991 as the Austrian Young Entrepreneur of the Year. Over the years, not only UNiQUARE’s solutions have been highly appreciated (including the eBiz Government Award, winner of the CRM Survey of the University of St. Gallen, winner of the Schwetz CRM study, winner of the CRM System Award and many others). Our customers were also able to win national awards (e.g. German Service Award for UNiQUARE CRM solution, FMH Award, Top Bank in Latvia and Lithuania with the most satisfied customers nationwide, etc.) on the strength of the systems implemented by UNiQUARE. UNiQUARE had the great honour of being recognized a range of its customers as a competent and reliable partner (among others, we were the first external company to be awarded the “&” sculpture of DZ PRIVATBANK for the long, successful and cooperative partnership). In 2018, UNiQUARE, was granted the right to carry the Carinthian State Emblem “Kärntner Landeswappen”. The certificate was personally delivered by the Governor of Carinthia Dr Peter Kaiser. In 2019 UNiQUARE was honored by the Austrian Federal Chancellery as a family-friendly employer.