Ernst Huber, MBA
DADAT Bank, Österreich
“For us, UNiQUARE is not only the provider of a mature and innovative online consumer credit solution, but also a reliable partner.
The project was handled very professionally and achieved a short time-to-market”.
DADAT Bank went live with UNiQUARE’s online consumer loan in May 2019. It offers its customers a simple and uncomplicated conclusion of an installment loan entirely digitally and in just a few minutes. The solution adapted to the needs of the bank is based on the standard UNiQUARE LOAN product and includes amongst others online scoring and decision. It was implemented in a very short time, so that DADAT Bank – as one of the fastest-growing direct banks in Austria – could achieve a short time-to-market.
According to the Austrian Association for Consumer Studies, DADAT Bank is the best direct bank in Austria. From the very beginning, the bank has had a clear objective of offering the most innovative banking and online brokerage and savings services and applications at a unique price / performance ratio.
formerly Head of Household Banking
“UNiQUARE has been our reliable partner for a wide range of integrated front-end solutions, such as CRM and BRANCH since 2005.
With the introduction of the UNiQUARE solutions, we have been able to successfully reduce processing times by up to 80%.”
UNiQUARE implemented a comprehensive omnichannel solution based on standard modules with a focus on CRM and BRANCH. It has enabled streamlining sales and customer support processes, fully covered all branch processes and significantly reduce complexity for the users.
Bank Luminor is a universal bank in the Baltic States. Luminor has subsidiaries in Estonia, Latvia and Lithuania and arose from a merger of the Baltic subsidiaries of DNB and Nordea in 2017. As a result, Luminor is now an independent bank headquartered in Estonia (Tallinn). In many fields, such as leasing or deposits, Luminor is the largest bank in the Baltics. In 2010, the bank was selected in Latvia and Lithuania as the bank with the highest customer satisfaction (at that time still as DNB). The collaboration between UNiQUARE and Luminor goes back to a successful, long-standing partnership with DNB Bankas Lithuania.
Dr. Christian Wolf
Head of Group Transformation
Group Strategy & Innovation
Raiffeisen Bank International, Österreich
“The use of UNiQUARE CRM helped us to significantly reduce the necessary use of resources and the associated cost, while at the same time measurably speeding up the processes.”
UNiQUARE implemented a CRM system as a unified, future-oriented platform with comprehensive integration of existing core banking data and applications as well as other currently used front-end systems. The system has been flexibly developed so that it now represents much more than a purely operative CRM.
Raiffeisen Bank International AG (RBI) operates as the leading commercial and investment bank in Austria as well as in Central and Eastern Europe (CEE) with headquarters in Vienna. 14 markets in the region are covered by subsidiary banks.
DZ PRIVATBANK, Schweiz
“The high level of expertise of UNiQUARE and the enormous flexibility of the private banking CRM solution were the decisive factors for the cooperation. Our expectations of the system were fully met, the users felt comfortable with it from the start – a very successful project.”
DZ PRIVATBANK uses the CRM from UNiQUARE which is now in the 6th generation. The CRM solution from UNiQUARE is a web-based standard software that has been adapted to specific requirements and seamlessly integrated into the existing IT environment of DZ PRIVATBANK.
DZ PRIVATBANK is the competence centre for private banking for the cooperative banking group of the Raiffeisen banks in Germany. With its locations in Luxembourg, Switzerland and its branches in Germany, DZ PRIVATBANK combines local proximity with international competence.
Degussa Bank, Deutschland
“The UNiQUARE credit solution enables flexible, customized process design and creates the necessary transparency for active process management. With the introduction of the solution, we have achieved efficiency gains of more than 30%.”
UNiQUARE implemented a workflow-based credit factory based on the standard solution UNiQUARE LOAN. It enabled a standardized, end-to-end, transparent and controllable process from consulting to disbursement.
Degussa Bank was founded in 1873 as a universal bank in Germany with a focus on the lending business. Today, Degussa Bank is the only worksite bank in Germany that focuses on working people. The special feature is the proximity to the world of work - the worksite. The banking transactions can be done at one of the 200 partner companies on their premises in the bank shop as well as by telephone, internet or smartphone app.
Sparkasse Hannover, Deutschland
“A bank can only sustainably increase its sales success if its customers also benefit from the relationship in the long term. When that works, CRM succeeds. UNiQUARE’s CRM solution for savings banks has won us over, as it supports sales and customer orientation in a way providing high quality support for the Sparkasse philosophy.”
UNiQUARE introduced a web-based CRM with integrated contact centre based on UNiQUARE standard modules. The multi-channel solution covers all strategic business areas, such as telephone, banking centre and Internet, and includes full back-end integration.
Sparkasse Hannover is one of the largest publicly established savings banks in Germany and is a leader in the areas of sales and customer focus in the German savings bank sector.
Further references and success stories
Awards and honors
Over the last 30 years, in the service of digitizing banking processes, UNiQUARE has received a number of awards and prizes. For example, the founder of the company, Dietmar Schwarzenbacher, was already honored in 1991 as the Austrian Young Entrepreneur of the Year. Over the years, not only UNiQUARE’s solutions have been highly appreciated (including the eBiz Government Award, winner of the CRM Survey of the University of St. Gallen, winner of the Schwetz CRM study, winner of the CRM System Award and many others). Our customers were also able to win national awards (e.g. German Service Award for UNiQUARE CRM solution, FMH Award, Top Bank in Latvia and Lithuania with the most satisfied customers nationwide, etc.) on the strength of the systems implemented by UNiQUARE.
UNiQUARE had the great honour of being recognized a range of its customers as a competent and reliable partner (among others, we were the first external company to be awarded the “&” sculpture of DZ PRIVATBANK for the long, successful and cooperative partnership). In 2018, UNiQUARE, was granted the right to carry the Carinthian State Emblem “Kärntner Landeswappen”. The certificate was personally delivered by the Governor of Carinthia Dr Peter Kaiser. In 2019 UNiQUARE was honored by the Austrian Federal Chancellery as a family-friendly employer. In 2020 we were awarded with the seal “equalitA“ by the Austrian Federal Ministry for Digitization and Business Location for in-house advancement of women.