ensure that the work at the Bank is easier and more efficient
As one of the leading private IT companies in Central and Southeastern Europe, we rely on the unique combination of our sector knowledge and software expertise with our well-founded, future-oriented market knowledge.
30 years of experience in digitization of banking processes
UNiQUARE is a leading provider of customer-centric banking software solutions based on digitized, integrated end-to-end processes. UNiQUARE is an Austrian company based in Krumpendorf. The company has been exclusively focused on the financial sector since its founding in 1988 and has extensive expertise and international experience in implementing innovative and successful solutions.
Bank customers are the focus of our solutions. Our solutions are seamlessly integrated into the bank’s IT landscape and with external systems, providing the financial institution with comprehensive, complete and up-to-date data at all times. Thus, you get a complete overview of the “customers needs” and interests. The customer manager will be provided with appropriate tips and suggestions at the right time, in order to utilize the customer potential and to attract new customers as efficiently as possible.
Digitized, integrated end-to-end processes
UNiQUARE solutions create digitized end-to-end processes in which both internal and external systems are directly integrated. Thanks to the omnichannel capability, the processes run smoothly through all the sales and communication channels of the financial institution. Therefore, the channel change is possible at any time and without process breaks. Our solutions enable the transfer of individual process steps to the customer and support the use of the most efficient channels.
Complete service packagefrom a single source
UNiQUARE ensures the successful delivery of your software project. We do not just develop software products. We also take over the integration and implementation of our field-tested and innovative products. The latest individual requirements of the financial institution are adapted and integrated into the existing IT landscape. UNiQUARE takes care of timely introduction, maintenance and further development. We are your reliable partner throughout the lifecycle of your solution.
a matter of course
Our employees have in-depth industry and IT knowledge and years of experience in implementing UNiQUARE solutions with leading financial institutions in diverse markets. We underpin our quality with relevant certifications, ongoing training and the use of modern and efficient tools. The anchoring of total quality management throughout the company and a high level of service in all areas round off our quality promise.
Years of experience
Over 200,000 users. What do they think about our future-oriented solutions?
“For us, UNiQUARE is not only the provider of a mature and innovative online consumer credit solution, but also a reliable partner.
The project was handled very professionally and achieved a short time-to-market”.
Ernst Huber, MBA, CEO, DADAT Bank, Austria
DADAT Bank, Austria
DADAT Bank went live with UNiQUARE’s online consumer loan in May 2019. It offers its customers a simple and uncomplicated conclusion of an installment loan entirely digitally and in just a few minutes. The solution adapted to the needs of the bank is based on the standard UNiQUARE LOAN product and includes amongst others online scoring and decision. It was implemented in a very short time, so that DADAT Bank – as one of the fastest-growing direct banks in Austria – could achieve a short time-to-market.
According to the Austrian Association for Consumer Studies, DADAT Bank is the best direct bank in Austria. From the very beginning, the bank has had a clear objective of offering the most innovative banking and online brokerage and savings services and applications at a unique price / performance ratio.
“Since 2005 UNiQUARE is our trusted partner for a variety of integrated front-end solutions like CRM and BRANCH.
With the introduction of UNiQUARE solutions we have successfully managed to reduce processing times by up to 80%.”
Vaineta Barevičiūtė, Head of Household Banking, Luminor, Baltic States
Luminor, Baltic States
UNiQUARE implemented a comprehensive omnichannel solution based on standard modules with a focus on CRM and BRANCH. It has enabled streamlining sales and customer support processes, fully covered all branch processes and significantly reduced complexity for the users.
Bank LUMINOR AS is a universal bank in the Baltic States. LUMINOR has subsidiaries in Estonia, Latvia and Lithuania and arose from a merger of the Baltic subsidiaries of DNB and Nordea in 2017. As a result, LUMINOR is now an independent bank headquartered in Estonia (Tallinn). In many fields, such as leasing or deposits, LUMINOR is the largest bank in the Baltics. In 2010, the bank was selected in Latvia and Lithuania as the bank with the highest customer satisfaction (at that time still as DNB). The collaboration between UNiQUARE and LUMINOR goes back to a successful, long-standing partnership with DNB Bankas Lithuania and Latvia.
“The use of UNiQUARE CRM helped us to significantly reduce the necessary use of resources and the associated cost, while at the same time measurably speeding up the processes.”
Dr. Christian Wolf, Head of Group Transformation, Group Strategy & Innovation, Raiffeisen Bank International, Austria
Raiffeisen Bank International, Austria
UNiQUARE implemented a CRM system as a unified, future-oriented platform with comprehensive integration of existing core banking data and applications as well as other currently used front-end systems. The system has been flexibly developed so that it now represents much more than a purely operative CRM.
Raiffeisen Bank International AG (RBI) operates as the leading commercial and investment bank in Austria as well as in Central and Eastern Europe (CEE) with headquarters in Vienna. 14 markets in the region are covered by subsidiary banks.