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You can lose your dissatisfied customers.
Or win back their satisfaction.

UNiQUARE Feedback Management

UNiQUARE Feedback Management gives your bank an efficient complaint management opening up new possibilities. Our solution turns critical situations with dissatisfied customers into ongoing opportunities for product, process and service optimisation.

The support of UNiQUARE Feedback Management reduces processing time and processing costs of customer complaints. Existing vulnerabilities become exposed, making potential customer risks visible and improving your service quality. Potential compensation claims are identified early and can be actively avoided.

Rigorous process ensures that all complaints via all internal and external distribution channels are recorded and processed efficiently. The information received from customers flows rapidly into the customer profile and it can be used in handling new sales opportunities.

The bank benefits from improved quality of consulting and higher customer satisfaction.